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24-hour notice must be given otherwise the lesson will be forfeit.
If a student misses a scheduled lesson for any reason and cannot rearrange the lesson for another time/day the full lesson price will still be charged.
Naturally it is much easier for me to reschedule a lesson if I am contacted as soon as possible.
LATE ARRIVALS / LATE COLLECTIONS
If a student arrives late for a lesson they will be taught up until their usual allotted time slot ends. It is not possible to extend the lesson as students normally follow each other fairly quickly.
If you are unavoidably late in picking up your child they can wait in the waiting area until you arrive. I cannot guarantee that they will be supervised for that time as I will be teaching.